Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 2 weeks of purchase. We always try to accommodate rush orders {within reason} at no additional charge.

RUSH ORDERS: If you need your item(s) within 2 weeks of the date you order, a 25% rush fee applies. This fee includes prioritizing your order in the queue as well as upgraded shipping costs to ensure it arrives on time.

We regularly ship USPS 2-3 day Priority. Most orders within the US take 3 days for delivery AFTER you receive your tracking information, while international orders can take 2-4 weeks or even longer depending on the receiving country. Please know that we CANNOT guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS.

Please note international orders may be charged a tax or tariff upon entry to your country. We have no control over these charges and legally we must disclose the value of your item when we ship in the customs documentation. Additionally, we have no control over international orders once they leave the US. We recommend ordering very early to allow for transport and customs in your country. We require 90 days to pass before we take action regarding a replacement item, and we do not offer any type of refund on international orders. No exceptions.

We do not have a storefront and cannot offer pickups in person at any of our locations at this time. Exceptions apply to wedding clients whose fees include off-site consultation.

Due to the entirely handmade quality of all our work, we do not offer refunds on any custom, hand written orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. All of our wood products are created in house and different batches of wood can possibly absorb the stain with slight variations by batch. Natural knots and grains in the wood can not be controlled. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing.

Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.

If an item arrives incorrect or damaged, please do contact us so that we can correct the situation. If errors are made that are the fault of the material sent to us (spelling, grammar, etc), we do not offer refunds. If errors are made that are contrary to the material sent to us, we will do our best to replace it within reasonable parameters. We reserve the right to make this choice based on our best judgement.

If claiming an error, we require photographs of the errors/damage before proceeding further. We do not refund items that arrive damaged. We package and label our items very carefully. Damage will be at the fault of the USPS. Please contact us immediately if your item arrives damaged and we will use our best judgement on how to proceed. If reasonable, we will do what we can to resolve the issue.